Me: "And have a nice day, sir!" (man walks off with cigarettes)
Customer: "Hi, where are -"
Me: "Yes, ma'am?"
Customer: Do you have slushies?"
Me: "Right over there." (pointing)
Customer: walks over to slush machines and fails to see the HUGE sign that clearly states you need to get cups and straws at the front counter. Customer walks back over to the counter, where I am finishing helping another person.
Me: "Have a good da -"
Customer: "Where do I get the cups?"
Me: "From me, you have to prepay for them."
Customer: "Huh, well that's stupid." (makes rude face) "Okay I'll get a slushy, a pack of cigarettes, and, uh, a lotto ticket for friday I guess."
Me: "What size?" Customer ignores me. I speak louder. "What size cup do you want?"
Customer: "Oh, well what sizes are there?"
Me: (sighs) "The sizes and prices are right over there on the wall."
Customer: (squints) "Oh, I'll just have a small one, then."
Me: "The smokes, do you want -"
Customer: "Oh, and can you check these lottery tickets?" She thrusts them in my direction. Meanwhile, two other people get in line behind the woman.
Me: "Sure." (fight hard not to roll my eyes) I look down and notice that the tickets aren't signed. "Oh, I need these signed before I can check them."
Customer: (sighs), takes the tickets back and begins to sign the both of them.
Me: "The cigarettes, did you want regular or king size?"
Customer: "What? Uh, regular." she pushes the lotto tickets back to me.
Me: scans tickets. The first one was a dollar winner, the second was a free play. "Okay, so you won a fr -"
Customer: "I'll have a ticket for tonight."
Me: (take a couple deep breaths) "Well, you won a -"
Customer: "One play with the extra, I think. Oh, and a five dollar ticket for tomorrow."
Me: "Okay. You-won-a-free-play. Do-you-want-the-extra-for-a-dollar?" I ask this as nicely as I can. What she obviously doesn't get is that when someone wins a free play, we (the teller) have to print out the free play before anything else. That's just how the machines are set up. So you have to let me know whether you want the extra on it, because I can't make that decision for you. Meanwhile, the other customers behind her are getting a tad impatient.
Customer: "I won a dollar too, right?"
Me: "Yes."
Customer: "Then that will cover the price of the extra, right?" (she asked in a snooty, impatient tone)
Me: "Yes."
Customer: "Okay, then just do that."
Me: printing out tickets. "There you go, I've got one small slushy, one pack of reg. size cigarettes, and eleven dollars in lottery." as I say this I ring it all up on my till. "That'll be $24.79." (just so you know, I can't recall the exact amount, so this number is an educated guess for the sake of the blog)
Customer: pays me. "Where's my free play?"
Me: I point to the ticket she was holding in her right hand.
Customer: "Oh - I thought it would be more than that." She goes over to fill up her slush cup.
I start helping another customer, but see out of the corner of my eye that the woman is glancing around dumbly. I know she's trying to find the straws, and sigh. She STILL can't read the damn sign.
Me: (in the middle of helping a nice young man) " And what flavor of single cigar would you like?"
Young Man: "Uh, what do you have?"
Me: "We have - grape, peach, vani -"
Customer: "Where are the straws?"
Me: (close my eyes for a second before slowly turning around to look at the woman). Without saying anything I simply point to the big box of straws that was sitting on the counter right in front of her. She took a straw and left, while I gave the young man an apologetic look before continuing my recitation of cigar flavors.
Just then there was a voice behind me.
Customer: "Has anyone seen my car keys?"
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